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Terms & Conditions

TERMS & CONDITIONS 

 

Last Updated: 12.12.2024

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1.    Definitions

  • “Company” refers to the pest control provider.

  • “Client” refers to the customer receiving services.

  • “Services” refers to inspection, treatment, follow-up visits, and any related pest management work.

2.   Service Scope

2.1 The Company will provide pest control services as described in the service agreement, invoice, or quotation.
2.2 Services may include inspection, chemical or non-chemical treatments, monitoring, exclusion work, or preventative measures.
2.3 The Company does not guarantee complete elimination of pests if:

  • The Client does not follow preparation or aftercare instructions.

  • Structural issues allow pests to re-enter.

  • New pests enter the property after the service.

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3.  Client Responsibilities​​

3.1 The Client must provide safe and unobstructed access to all areas                  requiring treatment.
3.2 The Client must follow all preparation and safety instructions provided by        the Company.
3.3 The Client must inform the technician of:

  • Pets, children, or vulnerable persons on the premises.

  • Allergies, chemical sensitivities, or health concerns.

  • Previous pest treatments done recently.

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4.    Health & Safety

4.1 All products are used according to regulations and manufacturer                     guidelines.

4.2 The Client must keep people and pets away from treated areas until the          Company states it is safe.
4.3 The Company is not liable for issues caused by failure to follow safety             Instructions.

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5.     Service Limitations
5.1 The Company cannot guarantee results where:

  • Poor sanitation or clutter is present.

  • Structural defects allow pests to enter.

  • Recommended follow-up treatments are declined.

5.2 Some pests (such as bed bugs, fleas, and rodents) may require multiple treatments.

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6.    Payment Terms

6.1 Payment is due on first visit unless otherwise agreed in writing.

6.2 Deposits may be required for scheduled services.
 

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7. Cancellations & Rescheduling
7.1 Cancellations require at least 48 hours’ notice.
7.2 Cancellations within 48 hours may incur a cancellation fee.
7.3 If the technician cannot access the property upon arrival, a full call-out          fee may apply.

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8.Warranty & Follow-Up
8.1 Some services include a warranty period, specified on the invoice.
8.2 Warranties apply only if:

  • All recommended services were completed.

  • The Client followed preparation and aftercare instructions.

  • The property remains sanitary and sealed.

8.3 Warranties do not cover reinfestations caused by new pest activity or neighbouring properties.

9.Liability

  • Damage caused by undisclosed structural issues.

  • Pre-existing damage caused by pests.

  • Losses resulting from ignoring instructions.

9.1 The Company holds public liability insurance.
9.2 The Company is not responsible for:

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10.  Chemicals & Treatment Methods
10.1 The Company may use pesticides, traps, baits, heat treatments, or exclusion methods.
10.2 All chemicals comply with local regulations.
10.3 The Client agrees not to tamper with traps or bait stations.

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11.   Guarantees
11.1 No pest control treatment can guarantee permanent prevention.
11.2 Guarantees apply only when explicitly noted in writing.

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12.  Privacy
12.1 The Company collects customer information only for service delivery and legal compliance.
12.2 Information is not shared with third parties except as required by law.

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13.  Governing Law
13.1 These Terms & Conditions are governed by local jurisdiction laws.
13.2 Disputes will be resolved according to local legal procedures.

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14.   Acceptance of Terms
By booking or receiving pest control services, the Client confirms they have read and agree to these Terms & Conditions.

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